FAQ & Site Info

Terms of Service

Some items may not be suitable for Children or Pets. Some seeds and plants may cause skin irritation, some may be toxic and require special handling or caution. Buy at your own risk. Know what you buy and email us with any questions about items we offer before you make your purchase.

We will exercise care to have all seeds true to name, however, no warranty expressed or implied is given. Any liability will be limited to the purchase price of the seed. If the purchaser does not accept the product on these terms, we request that the product be returned at once.

1) We accept PayPal and all major credit cards. Any questions at all please email us.

2) All orders will be shipped within 2 -3 Business Days of payment receipt via USPS first class or priority mail only.
We are known to ship quickly, however, for larger orders please give us an extra day since we hand select, hand package and hand label all of our seeds on a made-to-order bases.

3) Wrong Address/Returned Mail: Please check to make sure your address is correct while placing your order. We cannot be held liable for lost packages due to wrong or insufficient addresses supplied.
3.2) If you change your mind and want to cancel your order, after the package has already shipped, we are happy to issue a refund for the item price minus shipping and a 10% restocking fee, once the package is returned to us.

4) Guarantees Seeds:
We guarantee safe arrival 100%. If seeds arrive damaged we'll either replace them or refund you for the item if you email us within 48 hours of delivery. After that, the seeds are in your care.
Seeds leave our premises fresh and within reasonable germination / growing expectations, however, rare and exotic plant material comes generally with challenges, we do supply extra seeds to compensate for duds. While we do provide species specific growing guidelines, seed products depend on many important related grower skills such as storage, proper planting time, type of soil, proper use of fertilizers, weed controls, fungicides, insecticides and reasonable environment conditions during the growing period. Germination is also affected by factors such as temperature, planting depth, moisture content, light intensity and contamination of planting media. These factors are completely out of our control and are your responsibility and risk.
Due to the nature of the item, no additional guarantees are given, no refunds or replacements.

5) Guarantees Plants, Cuttings, Bulbs:
Plants are living things: We guarantee safe arrival of our 100% healthy plants, bulbs and cuttings. After that, they are in your care. If plants arrive broken we'll either replace them or refund you for the item if you email us within 48 hours of delivery. Proof of damage may be required. Cuttings are not refundable; specify, if needed, that what you order is in fact what you actually want to receive, before you order.
Due to the nature of the item, no additional guarantees are given, no refunds or replacements.

6) Images used on this website are representative of what can be obtained by cultivating our seeds. However, individual results may vary. Please check the item subject line and item description for exact details on the item you purchase, or ask us before you order.

7) 1) INTERNATIONAL ORDERS: International Orders can take anywhere between 1-4 weeks to arrive depending on destination. This does not include a possible customs hold up. You agree to pay all customs duties, and or other taxes and fees that may be levied by your government. You are responsible for knowing and heeding any import regulations, prohibitions and restrictions which may apply. We do not provide any official, quarantine or phytosanitary Certificates at this time. Centerofthewebb shall not be responsible for shipments that are seized by customs or prohibited entry into your country for any reason. The US postal service does currently not provide international tracking at this time. Therefore, all international orders are at the buyers risk. If this is not acceptable, please do not purchase. Thank you for your understanding in this matter.

8) 2) INTERNATIONAL ORDERS PERISHABLES: Perishable seeds such as fresh harvest/moist seeds are shipped at your own discretion. While we do prepare fresh seeds properly, know that these type of seed 'can' display a moldy residue if packaged for longer than 10 days. This can be remedied in some cases by washing seeds in soapy water. Some perishable seeds may be germinating during shipping. Bulbs and Live plants ship within the United States "Only".

9) ENVIRONMENT: Most of our clients are savvy green house or indoor growers or responsible growers with dedicated, isolated growing areas. Please check your states or countries invasive plant roster before planting exotic seed outdoors, this goes particularly for vines or aquatics in subtropical and tropical areas where some plants can be invasive.

10) REFUND/RETURN POLICY: If for some reason you are not satisfied with what you've received you must email us within 2 days of receipt and tell us the reason. We will then attempt to make the situation right. If nothing can be done to rectify the matter we will then offer a full refund for the product after the package and all it's content are returned to us through the mail.

11) We reserve the right to refuse service to anyone for any reason at any time.

Thank you for your understanding in the above and for being our customer, we appreciate your business. If you have any questions please don't hesitate to contact us via the contact page.

Note: We get 99.9% of all emails and respond to all relevant. Spam and solicitations will be ignored. We screen our spam too. Please make sure your email server can accept our response to your email request, or you wont get it and might feel ignored. We will not fill out any automated spam prevention request forms nor will we open any uninvited attachments.